Last updated: March 1, 2025
Privacy Policy
This Privacy Policy describes how SetupClaws (“we,” “us,” or “our”) collects, uses, and protects information when you use our website and services.
1. Information We Collect
- Contact information you provide when booking a call (name, email, company name)
- Information shared during kickoff calls and email communications
- Website analytics data (page views, session duration, referral source) via privacy-respecting analytics
- Technical information about your infrastructure during deployment (server configurations, not personal data)
2. Information We Do Not Collect
- Your email credentials or passwords — we use Composio OAuth, which means we never see or store your passwords
- The content of your emails, calendar events, or other tool data beyond what is necessary for deployment configuration
- Financial information beyond what is required for payment processing (handled by our payment processor)
- Personal data of your customers or contacts in connected tools
3. How We Use Your Information
- To provide and deliver deployment services
- To communicate with you during hypercare and ongoing support
- To improve our services based on aggregated usage patterns
- To comply with legal obligations
- To send relevant product updates, if you have opted in
4. Data Storage and Security
- Contact information is stored securely in our CRM with encryption at rest
- Deployment configurations are stored only for the duration needed for active support
- We do not sell, rent, or share your personal information with third parties for marketing
- We use industry-standard security practices including encryption in transit (TLS)
- We retain data only as long as necessary for service delivery and legal compliance
5. Third-Party Services
- Cal.com: Used for call booking. Cal.com's privacy policy applies to information entered on their platform
- Composio: Used for OAuth token management in customer deployments. Composio's privacy policy applies
- Payment processors: Payment data is handled by our payment processor and not stored by SetupClaws
- Cloud providers: Infrastructure is hosted on cloud platforms with their own privacy and security policies
6. Your Rights
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request your data in a machine-readable format
- Objection: Object to certain types of processing
- To exercise any of these rights, contact us at privacy@setupclaws.com
7. Cookies and Analytics
- We use minimal cookies necessary for website functionality
- We use privacy-respecting analytics that do not track individuals across sites
- We do not use advertising cookies or cross-site tracking
- You can disable cookies in your browser settings without affecting most site functionality
8. Data Transfers
- We are based in the United States. If you are in the EU or UK, your data may be transferred to and processed in the US
- We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws
9. Children's Privacy
- Our services are not directed to children under 16
- We do not knowingly collect personal information from children under 16
- If we become aware that we have collected such information, we will delete it promptly
10. Changes to This Policy
- We may update this Privacy Policy from time to time
- We will notify users of material changes via email or prominent notice on our website
- Continued use of our services after changes constitutes acceptance of the updated policy
11. Contact Us
- For privacy-related questions or to exercise your rights, contact us at: privacy@setupclaws.com
- For general inquiries: hello@setupclaws.com
- Mailing address: available upon request